EXPERTise

​​​​​​​Team Learning & Development

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Embedding learning and development into your attraction or business is a strategic investment that drives innovation, productivity, and overall success. By nurturing a culture of learning, we can enhance employee skills and knowledge, boost engagement and motivation, promote creativity, attract top talent, and provide exceptional guests experiences.  I'm a big fan for this very reason, and as such, lead organisations with this in mind, resulting in some great outcomes:

• The Green Planet Dubai pre-opening scope was the development and implementation of induction for front of house staff, many having limited zoo or aquarium experience.  'Explorers Program' was a detailed program covering topics such as introduction to biology, guest experience and presentations; including basic animal handling.  Staff quickly became experts and passionate ambassadors for the thousands of plants and animals they represented.  The 'Explorers Program' was recognised globally in 2017 as WINNER IAAPA Brass Rings Awards: Best Innovation in a Training Program.​

• Partnering with People & Culture team at Phillip Island Nature Parks , we developed and audited all staff training & development, to ensure not only compliance training was up-to-date, but develop a clearly defined pathway for learning opportunities for each role.

 

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