EXPERTise

​​​​​Business Operations, Efficiency & Process Improvement ​

​

Streamlined processes, reduced costs, and improved efficiency can lead to increased visitor satisfaction and reduced operational costs. Efficient workflows, embedded processes and data-driven decision making drives continuous improvement and sets everyone up for success.  Whether it's opening a new facility or leading a seasoned attraction, this is a critical component of a successful business. Some examples of how I have achieved this include:  

• The review of operational costs at Park Trek Walking Holidays, auditing food costs and provision processes and procedures. The results of the review resulted in a decrease (approximately 10%) in costs per person, per tour (without impacting guest experience)

• Whilst at Yas Waterworld Abu Dhabi, I developed the processes and procedures for the world's first rollercoaster integrated into a waterpark. A pre-opening and operational project, which included developing the guest journey, training manuals and ensuring safety & compliance

• Establishing zoOceanarium Group’s operation, finance and recruitment procedures with the company tripling in size over five years

• Project Sponsor of a new POS/ticketing for Phillip Island Nature Parks.  This involved overseeing the project scope & tender, engaging with potential suppliers, benchmarking and reference checks, leading project steering meetings with stakeholders including board members and ensuring overall compliance and success of the project.  

• Leading Hili Fun City in Al Ain, UAE, implementation of POS/ticketing (from manual system).  This involved outlining requirements, testing & acceptance, developing procedures, staff training and support.

A seasoned senior leader, I've also led large complex operational teams across multi-sites, department functions and attraction types.  Leading over 150 staff within aquariums, waterparks, theme parks, science centres, nature parks and historic sites, with some facilities attracting over 1.3 million visitors a year. 

​

​

​

​

​

​​

​

 

 

Yas Waterworld, Abu Dhabi, UAE

​

​

​

​

​

​

​

 

​

​

​

​