A pre-opening & business improvement specialist.
Consulting. Fixed Term Contracts. Sub-Consultant.
Partnering with
attractions to create unforgettable experiences and drive sustainable growth in the tourism industry.
Get results
With over 20 years of global tourism experience across several continents, I'm a visionary leader in the tourism and attractions industry. From Australia and the United Kingdom to the United Arab Emirates and the United States of America, I have led multicultural and dynamic teams, delivering outstanding results in strategy development, business operations, and commercial growth.
My experience has provided me with diverse and comprehensive business experience across various attractions and industries, allowing me to offer a wide range of services to meet your specific needs.
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Feasibility, Strategic & Operational Planning
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Product & Experience Development
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Business Operations, Efficiency & Process Improvement
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Team Learning & Development
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Financial Management & Planning
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Visitor Research & Guest Experience
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Pre-Opening & Business Improvement Specialist
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Sales & Marketing Planning
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Operational Excellence
How can I help?
Consulting
Provide third party expertise on many areas of operations & pre-opening.
Project Roles
Fixed term project roles, either in a consulting capacity or direct employee.
Project or Sub-Consultant
I'm a big believer of collaboration! Whether it's needing an extra pair of hands for a specific project or tapping into a particular skill to round out your teams expertise.
I have experience.
Navigating varied landscapes and implementing regulatory requirements, I have ensured operational excellence, whilst maintaining the highest standards of safety, education and outstanding visitor experience.
I have been involved in the opening and operations of a diverse portfolio of world-class attractions such as Melbourne Aquarium, Dubai Aquarium & Underwater Zoo, The Green Planet Dubai, Yas Waterworld Abu Dhabi, Phillip Island Penguin Parade and St Louis Aquarium at Union Station. I was also Executive Director of the zoo & aquarium consultancy firm zooOceanarium Group, managing client and operations across the globe.
A master in commercial management and guest experience, I have managed start-ups to seasoned attractions. My expertise in commercial strategy and ongoing operations has paved the way for consistent growth and success. I'm a recognised and proven people leader, adept at motivating and inspiring both internal and external stakeholders, all with a sense of fun and purpose.
I possess a wealth of knowledge and expertise in the tourism and attractions industry and have been invited to speak at conferences and received awards for innovative approaches and leadership. My active involvement in IAAPA Asia Advisory Board and various other professional committees, reflects my commitment to shaping the industry's future. In recognition of these efforts, I'm honoured to have been featured in the Blooloop Top 50 Zoo & Aquarium Influencers for 2023.
With a passion for delivering exceptional tourism experiences and unlocking the potential of attractions worldwide, I'm driven to help businesses thrive. I am your trusted partner in creating unforgettable experiences for visitors and driving sustainable growth in the tourism industry.